Whatnot

Dear Mary,

Thank you for ordering from Harry and David - we appreciate your business.

Your order has been received and is being processed. You can view its status at any time.
If you need to get in touch with us about your order, click here or call us anytime at 1-877-322-1200.

	Mary Lastname 212 Any Street     ANYWHERE ST 11111-1111   EMAIL:  jalilifer@yahoo.com PHONE:  ORDER NUMBER:  1002399299 ORDER RECEIVED:  2007-12-17 PAYMENT:  $50.04 (AMERICAN EXPRESS)

SHIP TO:	GREETING:

John and JoanLastname 246 Another Street     Another Town, ST 22222-2222   Merry Christmas! with love, Mary, John, Lili, Jenny & Jack

ITEM # DESCRIPTION ARRIVAL DATE AND METHOD PRICE QTY TOTAL 55Z Merry Mix-Up® Box 3 DAY EXPRESS Christmas $29.95 1 $29.95 SUBTOTAL: $29.95

ORDER DETAILS
	[Regular Price Subtotal]: $29.95 Your Price Subtotal: $29.95 Standard Shipping: $8.99 Expedited Shipping: $9.99 Fuel Surcharge: $0.13 Total Delivery and Processing Charges: $19.11 Sales Tax: $0.98 TOTAL: $50.04

So yesterday, I sent the following:

Please be advised that the below purchase (placed on December 17) has not been processed.  Please cancel this order.  It was ordered as a Christmas present for my convalescing mother-in-law.  I am greatly disappointed that I was not notified of the incomplete status of this order before Christmas.  I do not intend to make any future orders through Harry & David  due to this error on your part.

Sincerely,

***

An hour after that, I received the typical automated message saying that my request had been received, and to expect a response in 24 hours.

This morning, I received the following:

Please accept our apologies. Unfortunately, your order is in the process of being shipped and we are unable to make any changes.

We're sorry we couldn't be of more assistance and hope to have your understanding.

Best Wishes,

Michael C.
Harry and David

Shipped?  Now?  Two days after Christmas, when I placed the order on the 17 and paid for expedited shipping????

So I sent the following, after deleting several choice words:

I do not find this situation acceptable.  Upon reviewing my credit bard bill a second time, I see that you did process payment (payment was processed on the same date that it was ordered...I was looking at 12-18 onward the first time I checked my bill).  Since I made the payment with the understanding that the package would arrive before Christmas, I think that the very least you can do is to refund what I paid for expedited shipment.

I am still very disappointed by this experience.

.................................................................................

The burning question....will I get back my money for expedited shipping?  I will never use Harry and David in the future again.  The only reason why did I use them, was because MIL and FIL sent us a Harry and David package. 

I'm absolutely flummoxed by the fact that they dropped the ball on processing and shipping in a timely manner and didn't even offer to credit my account back the shipping costs.